Abstract: The two systems used in this study of six students in a teacher preparation program for students with visual impairments were an interactive video, audio, and data network system and a web-based course-management software package. Overall, the students were positive about the interactive video system, and those who reported that they had moderate to high technology skills reported positive outcomes from the course-management component.
Almost all educational institutions and many businesses have established a role for technology within the framework of their organizational structures. In education, computer technologies are being used to provide flexible delivery of information and opportunities for collaboration in learning (Grasha & Yangarber-Hicks, 2000; Laferriere, Breuleux, & Bracewell, 2000). Students no longer must meet together for conferencing or study groups. Interactive e-mail, bulletin boards, and listserves can link students and allow for group interaction without meeting face to face as a group. In addition, desktop video conferencing, interactive window communication networks, online databases, and web browsers provide an array of features that students may use at school, home, or any other location where they can gain access to a computer that is connected to the web (Foster, 1997; Miltiadou & McIsaac, 2000; Porter, 1997).
With all these new methods of interacting and processing information, there is much to learn about the effectiveness of computer-enhanced distance education, in general, and the effectiveness of various pedagogies and delivery methods and their impact on students (Grasha & Yangarber-Hicks, 2000; Henrichsen, 2000). Computer-enhanced learning, a term used by Hannafin and Land (1997), is learning that uses computer technology to supplement the traditional delivery of education or distance education. Distance education is a method of providing education to students who are separated from the instructor or are physically distant from sources of information and instruction (Keegan, 1996; Mood, 1995; Peters, 1998; Porter, 1997). It has a long history of providing educational opportunities to students around the globe using a variety of delivery systems. Current delivery systems include the traditional postal system, the telephone system, and visual and audio technologies, as well as newer technological systems, such as a satellite broadcast, two-way compressed video, audio conferencing, and computer technology (Ritchie & Hoffman, 1997). Distance education serves students who may not otherwise be able to avail themselves of educational opportunities (Mood, 1995; Moore & Thompson, 1990; Sujo di Mones & Gonzales, 2000). It also provides rural schools with opportunities for personnel preparation in special education (Ludlow, 1998). In the field of visual impairments and other low-incidence disabilities, training opportunities for teachers must be expanded, and one option is distance education (DeMario & Heinze, 2001; Huebner & Wiener, 2001; Koenig & Robinson, 2001; Rosenblum, 2001). Several programs that prepare teachers of children with visual impairments include one or more distance education components in their programs. This study explored the implications of some of the components of distance education from the students' perspectives.
It is critical to learn about students' perspectives on computer-enhanced learning, so effective and appropriate strategies and practices can be developed (Grasha & Yangarber-Hicks, 2000) and it can be determined if computer-enhanced learning is a successful tool in distance education.
If a course requires the use of computer technology, providing access to the technology is the first step. For students in rural distant settings, the provision of technology may be a problem because of the lack of resources, including the lack of electricity and telephone lines. Next, to ensure success in using technology, students and instructors may need training to be proficient in using systems, software, materials, and online exercises (Crow, 1999; Feenberg & Bellman, 1990; Lee & Johnson, 1998). Miltiadou and McIsaac (2000) recommended the provision of round-the-clock technology support to students to ensure that they use the technology successfully. This may be a recommendation that few programs are following. However, students may need such support. Miltiadou and McIsaac also noted that assessment of the use of technology and the relationship of the goals and objective of the course are essential. The question of students' competence in technology must be addressed. Questions, such as, Is the student able to complete the assignments, or is the lack of technology skills prohibiting the student's successful completion of the course? should be addressed. Foster (1997) noted that students need to be more technology literate. Distance education students are generally reported to be older than traditional on-campus students (Peters, 1998), which may place them at an even greater risk of having difficulty with access to and proficiency in computer technology.
Creating a community of learning using multiple connections and multiple ways of communicating is thought to create the sense of a more personal education, as well as autonomy in learning (Mason & Kaye, 1990; Porter, 1997). Communication and students' interactions are part of the core concerns in distance education and part of the rationale behind the use of computer-enhanced learning. The four typical communication paradigms used in computer-enhanced courses are (1) information retrieval, (2) e-mail, (3) bulletin boards, and (4) computer conferencing (Paulsen, 1991). Peters (1998) noted that education is broader than the distribution of reading and study materials; for learning to occur, there must be more. Communication is part of the "more." Learning is supported by dialoguing with the teacher and with other students. Proponents of computer-enhanced learning have noted that enhanced communication is one of the basic purposes of using this medium. Educators who are engaged in distance education have listed three basic types of distance education interactions--the student to the topic of study, the student and the instructor, and the student with other students (Miltiadou & McIsaac, 2000). Some distance education instructors believe that computer technology facilitates these communication interactions and enhances learning.
The purpose of the study presented here was to discover the issues surrounding the educational method of computer-enhanced distance education used in preparing teachers of students with visual impairments, specifically the impact and concerns of students who use this system. The key issues that we considered were these:
1. The effectiveness of computer-enhanced learning on-campus and in distance education and the impact on communication practices and opportunities:
a. Do distance education students, using computer-enhanced learning, believe that they can acquire communicative competence using this medium with others (peers, students, and professionals) in their area of study'?
b. Do these students think that using electronic communication software adequately replaces the typical face-to-face encounters with an instructor or other students?
2. The effectiveness of computer-enhanced practices and the impact for pedagogies and instructional methodologies as perceived by students:
a. How do students' learning styles affect their willingness to participate in a computer-enhanced learning environment?
b. How do students feel about their own precourse level of technological skills? Do they think they are technology literate enough to benefit from this type of education? Do they think that they are adequately prepared to participate in the web-based learning experiences? Do they think that the use of technology gets in the way of their learning the course content?
c. How do they feel about the level of technological support and access they receive from the institution?
3. What questions are instructors, institutions, and researchers not asking students that are important when considering this new method of instruction?
A constructivist paradigm was used to interpret the world of computer-enhanced learning. We sought information on the students' experience and actively formed meanings of the world, based on their encounters and interactions within the computer-enhanced educational environment (Schwandt, 1994). A phenomenological strategy of inquiry (Holstein & Gubrium, 1994; Marshall & Rossman, 1999) was the basis of the analysis of the data we gathered.
A qualitative research design was used to evaluate the impact of distance education practices (communication, pedagogies, instructional methodologies, and technology) on the students' learning and course outcomes.
We both have taught distance education courses using a variety of technologies, including computer-enhanced learning technologies. Thus, although we each have personal biases about these technologies, we consciously focused on being flexible and open to each student's voice and used multiple measures to report what the students experienced. Table 1 presents a description of the technologies we used.
The participants were selected using criterion sampling (Patton, 1990). As researchers, we evaluated cases that met the predetermined criterion. The participants were graduate students who were enrolled in a computer-enhanced course in the field of visual impairments in the Multi-University Consortium at the University of Utah and Utah State University. They included six students, two of whom were traditional on-campus students and four of whom were distance students at three sites (one site had two students). All six students were teaching students with disabilities while they participated in the course (teaching on letters of authorization because of the shortage of teachers). All but one were already certified in either special education in a related field or in general education. These teachers returned as students to complete an endorsement in sensory impairment, vision, to serve their students better. The six participants are described in Table 2. Each student's participation in the study was voluntary and was not linked to a course grade in any way.
We used a phenomenological approach to maintain maximum flexibility to allow the interviews to follow whatever direction appeared to be pertinent to each student. The conversational interviews and observations of the participants permitted us to understand the participants' reactions and experiences (Patton, 1980).
Data from the participants included interviews; artifacts (e.g., e-mail messages, bulletin board postings and group interactions, data from the WebCT computer software, field notes, and course evaluations); and informal focus-group discussions using EDNET, an interactive visual, audio, and data network system (see Table 3). Two students were interviewed during the eighth week of the course, and the remaining three were interviewed during the last week. The author who was not associated with the course conducted all the interviews. The interviews were audiotaped, and notes were taken during and after the interviews. The interviewer sought clarification and elaboration from the participants and allowed them to determine the direction of the interviews, using the interview guide only as a guide. The participants had the option not to be audiotaped, but none chose that option. Some participants introduced artifacts of importance via e-mail messages and at the focus group by bringing resources to other students. Additional data from the course instructor and artifacts were gathered and evaluated. Finally, the WebCT tracking function was used to yield information about the number of hits per student throughout the semester.
"The primary data of in-depth, open-ended interviews are quotations. What people say, what they think, how they feel, what they've done, and what they know--these are the things one can learn from talking to people in interviews" (Patton, 1980, p. 246). As Patton recommended, the actual words of the participants were captured and evaluated.
In the data analysis, we used two primary sources of information: artifacts and interviews. We both read through the data, reviewed the notes multiple times, and discussed the data as themes emerged. We then coded the data for themes and categories. The emerging themes from the phenomenology interview were (1) the influence of the technology on the students' experience of the course, (2) opportunities to communicate and build relationships, and (3) other issues and concerns. The following section describes the three themes.
The participants were comfortable with the two main types of technology used, EDNET and WebCT, at different levels. Five of the six students reported that overall they liked EDNET as a delivery model. Four students noted that EDNET provided an opportunity to view each other at all sites and to interact together in real time, which they considered to be positive.
Of the five students who reported that they liked the EDNET system, Tanya (a distance student) and Candice (an on-campus student) were the most positive. They both thought the system was excellent for distance students and improved the quality of communication for all students. Beth, Helen, and Kate gave mixed reviews of EDNET. Beth said that the direct access to the teacher was an important benefit for her, and Helen and Kate thought that the immediacy of question-and-answer opportunities that EDNET provided was important. Of these five students, the only drawbacks noted were the time it took to drive to an EDNET site (Helen) and auditory problems with the microphone being too loud at the site where Beth and Kate received the course.
Anne, an on-campus student, was the only participant who had negative feelings about EDNET. She noted that the distance students did not always receive their materials or had trouble downloading materials, so they required the teacher to "go over and over and over everything again because they don't have it, and so it is harder for them to comprehend. I feel it takes a lot of time." Anne said that she had taken a previous EDNET class with a different instructor in which this was also the case.
WebCT posed different benefits and challenges to the participants. Again, five of the six participants thought that the WebCT component of the course was generally helpful. Helen and Candice were the most enthusiastic about this system. Helen said that she used all the WebCT features the class had available, including grades, calendars, readings, bulletin board postings, and e-mail. She noted that she used computer technology in her own teaching setting and that she immediately implemented information and links she received via the WebCT from this course into her own teaching situation. She also stated that she liked technology, used it frequently, and had access to good computer systems at work and at home.
Candice said that the WebCT software was easy to use, although she stated, "I'm not what you would say computer literate, and so with last semester and this semester, taking classes with Jan, I've really learned a lot." It is not clear if Candice accessed the course from home, but she mentioned that she was able to access it at work and that it provided her with flexibility and was convenient.
Tanya, Beth, and Kate had mixed thoughts about using the WebCT software. Tanya reported that she liked the WebCT feature of the course but had some difficulty with what she referred to as a server issue in a rural area: "Part of it is what we were told down here is dirty telephone lines. They are not real up, and we get a lot of static and a lot of interruptions of service. At this moment, they are bringing in fiber optics, but it is going to take a year or so before they get all of us on to fiber optic service." Tanya also noted that she had some problems with some of the features and was not certain how to use some of the WebCT functions.
Beth said that she liked the WebCT software support but found that she did not have the time to use it. She reported that she could not locate information without remembering which day she had learned it and that it was difficult to take her class notes and figure out how to work the system after class without assistance.
Kate noted that she lacked an adequate computer system at home and thus was unable to print the materials that were available on her home computer; although she lived only 10 minutes from her university campus, she did not have time to go to the campus to retrieve the materials. She reported that. Like Helen, Kate was teaching in a setting that provides computers for her students. However, she did not report using any of the information from the course to help her with her own students or their families, nor did she indicate that she attempted to access the course WebCT site from work. Kate also reported that she does not particularly like computers and that she gets easily frustrated. "Generally, technology is the most frustrating for me. Like with the computer, if there is something new that I am trying and it is just not working and it is frustrating, I will just quit. I feel like this is a waste of my time."
Anne's response to the use of technology for the course was the least favorable. Like Kate, Anne said that she did not have adequate access to the WebCT course component at home. She had to access the Internet on campus and at work, so that time was a factor in using the WebCT information. She mentioned the amount of time needed to review the information posted for class or the amount of time required to learn the necessary technology skills more than any other student. In fact, more than one third of her responses mentioned time as a factor in her activities for and frustrations with the course. She summed up her feelings about computers and technology as follows: "With something like technology, I tend to get just a little scared and frustrated because I have had such bad luck with computers, and I just feel like it is going to be a total failure and it is going to take more time. I'm not at all excited about stuff like that."
The opportunity to communicate and build relationships with students in various locations was another theme that emerged from the interviews. The participants were split in their opinions about the opportunity to build relationships, even though five of the six noted that their opportunities to communicate had increased as a result of EDNET and WebCT.
Tanya, Candice, and Beth said that they felt they had either built relationships with the other participants and the instructor or had strengthened these relationships through the use of EDNET and WebCT. Tanya and Candice were the most optimistic about EDNET and WebCT communication and relationship-building opportunities. Tanya noted that she was able to get her questions answered and that
assignments are going more easily, and I understand them better. Having access to the teacher even if it is over a system [EDNET] is really nice. Having access to the other students in the class during that time is really nice, too, because you can get feedback from them also. Maybe they have had problems with this one assessment and can give you some pointers. Having access to them on the spot during class is really great, too. I have a little bit of trouble talking on the telephone, but when I can sit and type something in and then hit the button and send it that is really great.
Candice reported that she felt part of a cohort and that when she finally got to meet one of the students face to face, she felt "like I already knew Beth, even though I had never actually met her in person before." Beth noted that she was most comfortable with face-to-face meetings, but that she did feel connected to some of the other students who were not at the same site.
Helen and Kate also viewed the use of EDNET for communication and relationship building as positive. However, they each had concerns about one or more aspects of using EDNET. Helen noted that she had used the EDNET and WebCT to communicate with the instructor and fellow classmates. However, she did not feel she had established relationships with students in the class and that when she did attend the mandatory on-campus night, she brought her aide with her so the aide could participate in the presentation that night. Thus, she interacted with her aide, rather than with her fellow students. Kate said that the only relationship she established in the class was with the student who was at her site. She described herself as "very reserved," but said, "It is a good thing to listen to their [fellow students'] comments and things, and I have learned a lot from some of their comments, but other than that, I don't feel like I could go up to them and say, 'Hey, how are you?'"
Anne did not think that the use of the EDNET or WebCT systems promoted communication between students or offered opportunities for students to build relationships. She said that she would not see any of the other students after classes were over, and "I don't think I will have any relationship with all the other off-campus students except my coworker."
Only three students mentioned using e-mail for communicating with others outside class. Also, Helen noted that she was embarrassed in new situations and viewed herself as less shy and more willing to post information than others on the WebCT. Kate and Anne both said they were afraid and frustrated by technology and do not necessarily find new experiences exciting. Kate and Anne were also the two participants with the least access to technology at home, and both mentioned that the lack of time was a factor in accessing WebCT and posting information to share with other students.
All the participants used WebCT to gain access to information and materials for the course. Helen was the most ardent supporter of using the WebCT software. She liked posting information, accessing her grades, using the links to resources, and using the calendar. As was noted earlier, she immediately used the information available on the WebCT site in her teaching, sharing information with her students and parents. The other five participants reported they liked the access that WebCT provided. They said that they used multiple features and that the links that were provided to medical information, core curricula (state and national core curricula for students with visual impairments), organizations, and the like were helpful. Tanya noted some problems accessing the system with her home computer, but she was able to obtain the information when her connection was functioning. Kate and Anne reported negative access issues that were related to their home computer systems and the amount of time necessary to access information. Tanya, Kate, and Anne all thought that they did not have enough time to access the information on the WebCT or post information there.
The goal of this study was to gain an understanding of students' perspectives on computer-enhanced distance education, including communication practices, socialization, and instructional methods. To strengthen the results, we collected data from multiple sources (triangulation), including interviews and artifacts. The findings suggest that the participants experienced a range of successes and frustrations using the EDNET and WebCT technologies as part of their course. Generally, the participants' views of the technology that was used were favorable. All the participants responded favorably to the use of the interactive course-delivery tool, EDNET. They noted that the opportunities to communicate and the immediate access to both the instructor and other students were positive outcomes for the class, and five of the six did not find it inconvenient to use EDNET. In addition, the participants who thought they had moderate to high technology skills reported more positive outcomes using the WebCT than did those who had fewer computer skills. The participants who thought they had at least moderate computer skills also tended to report that they engaged in communication activities with other students and with the instructor. These students also availed themselves of the resources that the instructor made available on the WebCT site.
Moreover, it would appear that the students' perceptions of their computer skills, computer systems, and ability to gain access to the technology (those who thought that their home systems were limited were also less likely to use the computers at their work sites and universities), and their reports of their openness to new activities may be indicators of their willingness to embrace and benefit from new technologies in their learning environment.
When evaluating this information, one must consider the interpretations in the context of the restricted sample of participants. In addition, only two types of technologies were appraised, which limits the amount of information and representation of information that would be available if more or different technologies were included in the study. However, the participants successfully completed the course, and all but one expressed feelings of relationship building with fellow students as a direct result of using the technology. This finding would appear to support the utility of using such technology for training teachers of students with visual impairments at a distance.
Possible future research could include a wider range of students who have adequate computer access at home (the participants had adequate computer access at their work or university sites). Additional information may also be obtained by interviewing a wider range of students and evaluating their anxiety about learning new information and linking this learning to their current computer skills.
Educators cannot completely know the effectiveness of these new delivery methods and technologies for their students. However, for five of the six participants in the study, the components of socialization, communication, and participation were positive. Some responses were surprising, such as the participant who reported that she did not have enough contact with the instructor (she received 41 personal e-mail responses from the instructor during the semester and an additional unrecorded number of phone calls) and the participant who noted that she needed some technology support, yet took no action when she was told how to phone or e-mail the technology support person. (The class provided a technology support person, free of charge to the students, who would travel to the students' homes or work sites, anywhere in the state, to assist with problems.) Nevertheless, five of the six students indicated that the use of the technologies was effective and useful for this course.
This research was supported, in part, by grants from the U.S. Department of Education, Preparation of Special Education, Related Services, and Early Intervention Personnel to Serve Infants, Toddlers, and Children with Low-Incidence Disabilities (CFDA 84.325A) and Federal Rural Special Education Teacher Recruitment (CFDA 84.027A), Sponsor: Utah State Office of Education. The contents of this article were developed under a grant from the Department of Education. However, those contents do not necessarily represent the policy of the Department of Education, and endorsement by the federal government should not be assumed. We wish to thank Pat Cox for transcribing the audiotaped interviews and the participants who kindly offered their time and thoughtful insights on the use of technology in their learning experience.
Legend for Chart:
A - Technology
B - Description
A B
EDNET A distance education system that uses multiple
technologies: interactive video, audio, and data
networks. It includes some of the following transmission
technologies: microwave, fiber optics, compressed video,
and satellite transmission. Multiple distance sites may
use the system simultaneously and thus link students in
an interactive classroom across the state of Utah. This
system is available from the Utah Education Network.
WebCT A web-based course-management software package that can
be used to augment a course of instruction or provide
the platform for a fully online course. It includes
features such as a bulletin board; e-mail; a calendar
with URL links; students' grades; student-management
features; online tests; and the ability to create
additional links and resources, including readings,
handouts, and PowerPoint presentations.
Legend for Chart:
A - Student
B - Distance to site(a)
C - Computer access
D - Self-report: Challenges
E - Self-report: Technology skills
F - Teaching certification(b)
A B C
D E
F
Helen 130 miles Home and work
Thrives on challenges Moderate to advanced
Teaching VI on letter
Tanya > 10 miles Home and work
Cautious Used computer/multiple tasks
Teaching VI on letter
Candice On campus Work
Likes challenges Used computer/multiple tasks
Teaching VI on letter
Beth(C) > 10 miles Home and work
Figures things out Moderate
Teaching EC on letter
Kate >10 miles Home
Easily frustrated Beginner
Teaching VI on letter
Anne On campus University lab
Easily scared/frustrated Beginner
Teaching VI on letter
(a) Miles for one-way travel.
(b) VI = visual impairment, EC = early childhood.
(c) The only student who was not already certified in either
special education in a related area or general education.
Legend for Chart:
A - Student
B - E-mail messages sent
C - Readings accessed
D - Independent assignment postings
E - Other access hits
F - Total hits
A B C D E F
Helen 31 32 5(a) 196 264
Tanya 6 13 0(b) 128 147
Candice 7 33 2 63 105
Beth 5 11 0(b) 41 57
Kate 7 15 0(b) 25 47
Anne 6 14 0(b) 18 38
Total 62 118 7 471 658
(a) This student posted additional information that she thought
the class may be interested in knowing.
(b) Designates students who requested that the instructor post
the two required assignments for them on the bulletin board,
which was permissible for students who thought that they did
not know how to post or attach an assignment to the bulletin
board feature on the WebCT.
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By Janice Neibaur Day and Joan P. Sebastian
Janice Neibaur Day, M. Ed., research instructor, Department of Special Education, University of Utah, 1705 East Campus Center Drive, Room 221, Salt Lake City, UT 84112-9253; e-mail; <day_j@ed. utah.edu>.
Joan P. Sebastian, Ed.D., professor, School of Education, National University, 11255 North Torrey Pines Road, La Jolla, CA 92032; e-mail: <jsebasti@nu.edu>.